aloyTerms of Use

When you join aloy, you agree to our terms of use, which set out your rights and responsibilities as an account holder. We ask you to read them carefully before you create an account or place any bets, deposit funds, or engage with our live-dealer tables and esports markets. These terms apply to all users accessing aloy services where local law permits.

Our terms cover several key areas: how we handle account creation and verification, what we require from you as a user, how deposits and withdrawals work, how we settle bets and resolve disputes, and how we protect your privacy and data. We also explain the limits of our liability and the circumstances under which we may close or restrict your account. These terms are binding once you create an account on aloy.

We review these terms periodically. If we make material changes, we'll notify you via email or a notice on your account dashboard. Continued use of aloy after such notice means you accept the updated terms. If you don't agree, you can close your account at any time.

Account Creation and Verification on aloy

To open an account on aloy, you must provide a valid email address, a phone number, and a secure password. You confirm that you are at least 18 years old and that you have the legal right to engage in gaming and wagering activities in your jurisdiction. We do not knowingly accept accounts from minors or from users in jurisdictions where our services are prohibited by law.

Once you submit your registration details, we send a verification code to your email or phone. You must confirm this code within a set window. After email verification, your account moves to an active state, but you cannot deposit or withdraw until you complete our Know Your Customer (KYC) verification. This requires you to upload a government-issued ID (such as a KTP) and proof of address. We may also request additional documents depending on your account activity.

We undertake to review KYC submissions within one business day in most cases. If we need clarification, our support team will contact you. Once you pass KYC, you gain full access to deposit methods — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts through mobile banking, local payment, online payment, and e-wallet. You remain responsible for keeping your login credentials confidential and for reporting unauthorized access immediately.

Email verification

Confirmation code sent to your registered email; must be confirmed to activate account.

KYC documents

Government ID and proof of address required; reviewed within one business day.

Account security

You are responsible for keeping your password secure and reporting unauthorized use.

Deposits, Withdrawals, and Balance Management

On aloy, deposits go directly to your account balance and are available for betting across all our categories — football markets like Liga 1 and Piala AFF, esports (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables, and slot games. We process deposits from all supported payment methods instantly or within a few minutes, depending on the payment provider. Your account ledger records every transaction so you can verify deposit history anytime.

Withdrawals are processed subject to account verification. You initiate a withdrawal request through your dashboard, select your payout method, and confirm the amount. Our compliance team reviews the request — this may take up to one business day. We do this to prevent fraud and comply with anti-money-laundering (AML) regulations. If we have questions about your account activity or the source of funds, we may ask for additional documentation before processing the withdrawal.

Withdrawals return to your original payment method. If you deposited via mobile banking, your withdrawal returns to local payment. Virtual account withdrawals are sent to the bank account you registered during KYC. We do not charge fees for deposits or withdrawals; all costs are transparent and shown before you confirm any transaction. Withdrawal timing varies by payment method — e-wallet withdrawals often settle within hours; bank transfers may take one to three business days depending on your institution's processing schedule.

1. Submit deposit request

   Choose payment method (online payment, e-wallet, mobile banking, bank transfer, or other supported channels) and transfer amount.

2. Funds appear in balance

   Deposit settles instantly or within minutes; your balance updates across all aloy categories.

3. Request withdrawal

   Initiate withdrawal via dashboard; select original payment method and confirm amount.

4. Verification and settlement

   Our compliance team reviews within one business day; once approved, funds return to your payment method.

Bet Placement, Settlement, and Odds

When you place a bet on aloy, you accept the odds displayed at the moment of confirmation. Odds may change before settlement based on market movement or official announcements (e.g., team lineup changes or weather postponement for football markets). Once you confirm your bet, the wager is locked at the odds you saw. Settlement occurs once the event concludes and the official result is published by the relevant league or organizer.

For football markets covering Liga 1, Piala Indonesia, and international tournaments like Champions League and Piala AFF, we settle based on official league publications. For esports (Mobile Legends, Free Fire, PUBG Mobile), settlement ties to official tournament organizer announcements. For live-dealer games, settlement is determined by the live studio outcome as broadcast. We do not publish exact odds percentages — all odds reflect our margin and our assessment of event probability.

If an event is cancelled or postponed indefinitely, we refund all active bets to your balance. If an event is rescheduled and played within our standard grace period (typically 48 hours for football, 72 hours for esports), bets remain active unless explicitly voided by official announcement. Disputes about settlement are reviewed by our operations team and decided based on official sources and these terms.

Settlement on aloy follows official results and our published rules — no guesswork, no exceptions for market opinion.

Promotions and Bonus Terms

We run promotional offers from time to time — for example, welcome bonuses for new depositors or event-specific incentives around Idul Fitri or major tournament windows like Piala AFF. We do not publish fixed bonus amounts in advance; instead, promotions appear in your account dashboard with clear terms. All bonuses are subject to conditions — for instance, a bonus may require a minimum deposit, may be locked until you place a certain volume of bets, or may apply only to specific categories (e.g., esports only, not football).

You are responsible for reading promotion terms before opting in. If you accept a bonus, you agree to its conditions. We reserve the right to void a bonus or claw back related winnings if we detect fraud, collusion, or violation of the bonus terms. Bonus funds forfeited after a set period if unused.

Dispute Resolution and Complaints

If you believe a bet was settled incorrectly or you have a complaint about your account on aloy, contact our support team via live chat, email, or phone. Provide details of the issue — the bet reference, the settlement result you expected, and any supporting evidence. Our operations team will investigate and respond within three business days in most cases. If you remain unsatisfied, you can escalate to our compliance officer, who will conduct a formal review.

We aim to resolve all disputes fairly and transparently. Our decision is final once investigation concludes, unless you have grounds to appeal under the laws of your jurisdiction. Nothing in these terms waives your right to pursue a legal claim if you believe we have acted unlawfully.

Jurisdiction, Limitation of Liability, and Service Availability

We provide aloy services only in jurisdictions where applicable law permits online gaming and wagering. Users are responsible for verifying that their access to and use of aloy complies with their own jurisdiction's laws. We do not offer services in jurisdictions where such activities are prohibited. If you access aloy from a prohibited jurisdiction, we reserve the right to restrict or close your account without liability.

We undertake to maintain our platform with reasonable security and uptime. However, we do not guarantee uninterrupted access. Maintenance windows, technical outages, or events beyond our control may disrupt service temporarily. We are not liable for losses or damages arising from service interruptions, delayed settlements, or technical errors — except where such liability cannot be excluded by law.

Our total liability to you under these terms is limited to your account balance or the amount of your most recent deposit, whichever is greater. We exclude liability for indirect, consequential, or punitive damages.

Account Closure and Termination

You may close your aloy account at any time by submitting a closure request via your dashboard or by contacting support. Upon closure, we settle any outstanding bets, calculate your final balance, and process a withdrawal of remaining funds to your registered payment method (subject to verification). Once closed, your account is not recoverable.

We reserve the right to suspend or close your account if we suspect fraud, money laundering, breach of these terms, or use of aloy services in a prohibited jurisdiction. We will attempt to notify you of such action, but we are not obligated to provide a detailed explanation if disclosure might compromise our investigation. Funds in a closed account are held in a segregated trust pending resolution of any disputes or investigations.

Data Protection and Privacy

We collect personal data — email, phone number, identity documents, payment details — to verify your account, prevent fraud, and comply with legal obligations. We use your data only for purposes directly related to aloy services and do not share it with third parties except where required by law or as necessary to process your payments and withdrawals.

Your account data is encrypted and stored securely. We implement industry-standard security practices including firewalls, intrusion detection, and regular security audits. However, no online platform is completely secure. We ask you to report any suspicious activity immediately. For full details on how we handle your data, see our Privacy policy

These terms are the complete agreement between you and aloy regarding your use of our platform. They supersede any prior negotiations or agreements. If any part of these terms is found to be unenforceable, the remainder remains in force. For questions or clarification, contact our support team via live chat, email, or by visiting our About us page. Our services are available only where local law permits.