aloy Casino & Sportsbook Data Care

This page describes what we collect when you use aloy and how we keep that data protected. We gather personal information — your email, phone number, identity documents, and payment details — to verify your account, prevent fraud, settle your bets, and comply with financial regulations. We do not sell your data to third parties and we encrypt sensitive information both in transit and at rest.

Our approach to data privacy balances your security with our operational and legal obligations. When you fund your aloy account via DANA, e-wallet, mobile banking, or bank transfer through local payment, online payment, e-wallet, or mobile banking, we collect transaction details necessary to process your deposit and withdrawal. We also track your betting activity, account access patterns, and communication history with our support team to maintain service quality and detect suspicious behavior.

We respect your privacy rights and commit to transparency. This policy explains in detail how we handle your information, your rights regarding your data, and how you can contact us if you have concerns. Our services are available only where local law permits, and we comply with applicable data protection regulations in supported jurisdictions.

What Data We Collect on aloy

We collect several categories of information when you join and use aloy. Registration data includes your email address, phone number, chosen username, and a secure password. We use this to authenticate you and send account notifications. Identity verification (KYC) data includes your government-issued ID number, date of birth, full name, and proof of address. We require this before you withdraw funds, as mandated by anti-money-laundering (AML) laws in supported jurisdictions.

Financial data encompasses all deposits, withdrawals, and payment method details. When you transfer funds via DANA, e-wallet, mobile banking, or bank accounts (local payment, online payment, e-wallet, mobile banking), we receive transaction confirmations, account names, and transfer amounts. We retain this data to reconcile your balance, process refunds, and comply with financial record-keeping obligations. Betting activity — match selections, odds accepted, wager amounts, settlement results — is logged to your account ledger so you can verify your history and we can investigate disputes.

We also collect behavioral and technical data. This includes your IP address, device type, browser information, and login timestamps. We use this to detect unauthorized access, prevent fraud, and understand how you navigate aloy across web and mobile. Communications you have with our support team — via live chat, email, or in-app messaging — are recorded for quality assurance and to maintain a dispute trail if needed.

Registration data

Email, phone number, username, password — used for account authentication.

KYC/identity data

Government ID, date of birth, address — required for withdrawals and AML compliance.

Financial data

Deposits, withdrawals, payment method details — processed and stored for settlement and tax/regulatory reporting.

Activity data

Bets placed, results, betting history, login records — retained for your account ledger and dispute resolution.

How We Use Your Data

We use your data for several lawful purposes. First, we need it to operate your account on aloy — to verify your identity, process your deposits and withdrawals, calculate your balance, and settle your bets according to our published rules. Second, we use data to comply with law. We must maintain financial records for tax authorities, report suspicious transactions to financial intelligence units, and cooperate with law enforcement if required by a court order.

Third, we use data to protect the platform and detect fraud. We analyze your login patterns, betting behavior, and payment method usage to flag unusual activity. If we see suspicious patterns — for example, multiple failed withdrawals from different payment methods or betting patterns inconsistent with normal account activity — we may temporarily restrict your account pending verification. This protects both you and aloy from unauthorized use and money-laundering schemes.

Fourth, we use your contact information to send you account notifications. When you deposit funds, we confirm receipt. When you request a withdrawal, we notify you of status updates. We may also send promotional offers if you've opted in. You can opt out of promotional emails anytime from your account settings. We do not use your data for purposes outside these categories without your explicit consent.

Third Parties and Data Processors

We share your data with certain third parties only when necessary to provide aloy services or comply with law. Payment processors — the institutions operating local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet channels — receive your transaction details to authenticate and settle payments. These are contractually bound to protect your data and use it only for payment processing.

We also engage data processors for specific functions. Our cloud hosting provider stores our servers and databases; we've implemented data protection agreements requiring them to encrypt data and restrict access. Our payment verification service scans identity documents to detect fraud; they retain documents only temporarily and delete them after verification. Our support ticket system provider stores chat logs and email records; they access only what's necessary to provide customer service and are contractually prohibited from using data for other purposes.

We may disclose your data if compelled by law — for example, if a court orders us to provide evidence in a dispute, or if a financial regulator requests records during an investigation. We undertake to notify you of such legal demands unless explicitly prohibited by the requesting authority. Our servers may be located outside your jurisdiction, which means your data may be stored or processed in countries with different data protection laws. By using aloy, you accept this international data transfer.

Your data is used only to run your account, comply with law, and protect aloy from fraud — never sold, never rented, never shared for marketing.

How Long We Keep Your Data

We retain your data for as long as necessary to serve you on aloy and to meet our legal obligations. Account data — registration, identity verification, and betting history — is kept for the lifetime of your account plus typically three years after closure. This allows us to investigate historical disputes and comply with financial record-keeping laws in most jurisdictions.

Financial records are retained for a minimum of five years in most jurisdictions where aloy operates, as required by tax and anti-money-laundering regulations. If you request account closure, we stop collecting new data but retain existing records for the periods mandated by law. Support communications (chat logs, emails) are retained for two years to support quality assurance and dispute resolution.

Your Rights Regarding Your Data

We recognize your privacy rights. Depending on your jurisdiction, you may have the right to access your personal data held by aloy, request correction if data is inaccurate, or request deletion if it's no longer necessary (subject to legal retention obligations). You can exercise these rights by contacting our support team via email or live chat. We typically respond within 30 days.

You have the right to data portability in some jurisdictions — we can provide you a copy of your account data in a machine-readable format if you request it. You also have the right to opt out of promotional communications at any time by updating your preferences in your account settings or by replying "unsubscribe" to any promotional email.

If you believe we have mishandled your data or violated applicable privacy law, you have the right to lodge a complaint with the data protection authority in your jurisdiction. We encourage you to contact us first so we can attempt to resolve your concerns directly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on aloy to enhance your experience. Session cookies remember you're logged in as you move between pages; they expire when you close your browser. Persistent cookies remember your preferences (language, theme) and are stored longer to reduce the need for re-entry on future visits.

We also use analytics cookies to understand how you navigate aloy, which pages you visit most, and how long you stay. This helps us improve our platform. Third-party analytics providers (e.g., Google Analytics) may set their own cookies; you can opt out via their privacy settings if you prefer.

You can control cookies via your browser settings. Most browsers allow you to refuse cookies or alert you when one is set. However, disabling cookies may affect some aloy features. We do not honor Do-Not-Track signals, as they are not yet standardized, but we respect your cookie preferences as expressed in your browser.

Security Practices

We undertake to protect your data using industry-standard security measures. Your password is hashed (not stored in plaintext) so we cannot read it. Sensitive data — identity documents, payment details — is encrypted both in transit (via HTTPS) and at rest (via AES-256 encryption). We implement firewalls, intrusion detection, and regular security audits to prevent unauthorized access.

However, no security is absolute. We encourage you to use a strong, unique password, enable two-factor verification if available, and report any suspicious activity immediately. We are not liable for data breaches caused by your negligence (e.g., sharing your password) or by events beyond our control. If we experience a security incident, we will notify affected users as required by law.

Contact Us About Privacy

If you have questions or concerns about how we handle your data on aloy, contact our support team. Send email to our privacy team via our contact form, or reach us via live chatWe also welcome inquiries about data access requests, correction requests, or deletion requests. We aim to respond within 30 days, though complex requests may take longer.

If you believe we've violated your privacy rights and our response is unsatisfactory, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We are committed to cooperating with such investigations.

Updates to This Privacy Policy

We may update this privacy policy from time to time as our practices evolve or to comply with new regulations. We will notify you of material changes via email or a notice on your account dashboard. Continued use of aloy after such notification means you accept the updated policy. We encourage you to review this page periodically. Our last update date is shown at the bottom of this page. If you have any questions about our privacy practices or this policy, please reach out to our support team. Our services are available only where local law permits — users are responsible for verifying their jurisdiction's privacy and data protection requirements.